Return Policy

Return & Refund Policy

The following terms apply to any product(s) that you purchased with us.

1. Definitions

For the purpose of this Return and Refund Policy,

• "Company" (refers to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to [Culture Kraze L.L.C]

• "Product(s)" refers to the items offered for sale on the service.

• "Orders" means a request by you to purchase product(s) from us.

• "Service" refers to the Marketplace.

• "Website" refers to [Culture Kraze Marketplace], accessible from [https://www.culturekrazemarketplace.com]

• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Exchanges

• We offer a refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, we will not offer you a refund and/or exchange of any kind.

• We only replace product(s) if they are defective or damaged. If you need to exchange it for the same item, send us an email at (info@culturekrazemarketplace.com) and we will send you a return label if one has not already been provided to you.

3. Cancellation Rights

• You may cancel your order within 14 days.

• The deadline for canceling an order is 14 days from the date on which you received the product(s) or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

• To exercise your right of cancellation, you must inform us of your decision with a simple statement. You can inform us of your decision by:

  • By visiting this page on our website: [https://www.culturekrazemarketplace.com/contactus]

  • By sending us an email: [info@culturekrazemarketplace.com]

• We will reimburse you no later than 14 days from the day on which we receive the returned product(s).

• We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

4. Conditions for Returns

• For the product(s) to be eligible for a return, please make sure that:

• The product(s) were purchased in the last 14 days.

• You have a receipt or proof of purchase.

• The product(s) must be unused and in the same condition that you received them.

• The product(s) are in the original packaging.

• The following product(s) cannot be returned:

• Product(s) made to your specifications or personalized.

• Product(s) purchased on sale.

• Product(s) which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• Product(s) that are not suitable for return because of health reasons or hygiene reasons and unsealed after delivery.

• Product(s) which are, after delivery, according to their nature, inseparably mixed with other items.

• Gift cards

• Health and personal care items

• Partial refunds apply to:

• Product(s) not in their original condition, damaged or missing parts for reasons not because of our error.

• Product(s) that are returned over 14 days after delivery.

5. Handmade products

• Some of our vendors sell handmade products. There may be variations in the product(s) (i.e. color and texture) compared to the pictures. Returns based on such variations may not be accepted.

6. Returning Product(s)

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• We cannot be held responsible for the product(s) damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the product(s) or proof of received return delivery.

• Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending upon your bank.

• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

7. Gifts

• If the product(s) are marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product(s) is received, a gift certificate will be mailed to you.

• If the product(s) weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.